New text message requirements are locking seniors out of the Social Security website

(KOMO) -- The Social Security Administration was ordered to increase its online security so it's adding a new layer of protection. But if you don't have a cell phone phone with text and agree to share your phone number, good luck viewing your account online.


Starting this month anyone who wants to check their personal social security benefits online must provide a cell phone number that's able to receive text messages.

Each time you sign in to your my Social Security account , in addition to your user name and password, you'll need a third identifier- a one-time security code sent by text, which you must also enter to log in and view account details.



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